Terms & Conditions
Making
a purchase
We want you to be happy with your purchases and the service you receive from us at Hawalker. Here are our terms which tell you how we will deal with your purchase, delivery and any return that might be necessary. This is followed by Terms of Use for this website including copyright issues.
1.GENERAL TERMS
2.ORDER ACCEPTANCE
3.NON ACCEPTANCE / REFUSAL OF TRANSACTION
4.ORDERING AND DELIVERY
5.DAMAGED, MISSING, FAULTY OR INCORRECT GOODS
6.CANCELLATION AND UNWANTED ITEMS
7.RETURNS
8.CONDITION
9.REFUND
10.HOW TO COMPLAIN
1. GENERAL TERMS
Our terms and conditions do not affect your statutory rights. Any contract between you and us will be governed by Indian law and all disputes will be decided through the Courts of the Kerala High Court.
(The data we collect at checkout may be used to Inform about the latest Product that we have launched .)
Terms Used In Making a Purchase section “YOU,YOUR,YOUR’S”- Means The one Who Buy’s or willing to buy the product Through our website, Whereas “WE,US,OUR,OUR’S”- means The Company Hawalker or Leader Rubber industries
Hawalker® is a Registered Trademark, and the trading name of:
Leader Rubber Industries
Trading address and Registered Office:
Industrial Development Plot
West Hill, Calicut, Kerala 673005, India
2.ORDER ACCEPTANCE
This website offers information on our products and the ability to place your order for such products. Order acceptance and the completion of a contract between you and us will take place only when you make full payment at checkout, unless you cancel the order in accordance with our terms as below, or we do not accept it or later cancel the order in accordance with our terms below. For orders placed at our shop a contract of sale occurs at the point of full payment.
3. NON ACCEPTANCE / REFUSAL OF TRANSACTION
We reserve the right not to accept your
order or to cancel your order if any of the following apply:
We have been unable to process your payment, or payment is later cancelled by a
bank or merchant service provider.
Payment has been made fraudulently or by illegal means.
The goods are unavailable from our stock.
The item/s are no longer currently available from the manufacturer.
We have made an error in product pricing, delivery cost or product description.
We do not supply to your address.
In the event that your payment has been received in part or full for an order
which is subsequently cancelled you will be reimbursed in full by the same
method (and where applicable to the same debit/ credit card used).
4. ORDERING AND DELIVERY
General
We try our utmost to ensure you receive an excellent delivery service. If
something goes wrong we will try to rectify it. We do not offer
compensation in the event of errors such missed, delayed or incorrect
deliveries.
Delivery may be made by courier, pallet service or specialist delivery company depending on the type of goods, your location and the delivery service you have chosen. All deliveries require a signature to accept receipt.
If you specify a third party mailbox address we will not accept responsibility for any loss or damage after delivery is received (the point at which the courier delivers the parcel/s) as the parcel will be in the hands of another party. We will provide a standard record of delivery only.
Charges
Delivery charges will be shown at the time of order and we try to provide
accurate pricing for this. We however reserve the right to change delivery
charges subsequent to your online order if we discover a mistake in our
pricing, we do not deliver to your area, or other information comes to light
that would affect our delivery costs. You will of course be informed in such
circumstance.
We Will Provide You with a Tracking ID which can be used to track Your shipment the ID which will be either messaged or Emailed To you, based on the information you have provided during the checkout
Lead Times
Lead times are estimates and we do not offer compensation for delays. The
expected delivery time is usually shown on our website in days or weeks. This
is provided as a guide only and may vary due to many factors. When goods are
out of stock or temporarily unavailable we will advise you of the progress of
your order and an expected delivery date as soon as possible.
Processing Time
We would take 2 days max to process Your order
Dispatch
You will be informed of dispatch by email or telephone. You must inform us of
non-delivery within 7 days of this confirmation so that we can make
investigations and ensure goods get to you as soon as possible. We will not be
held responsible for goods undelivered after 14 days if you have not informed
us of their non-delivery.
Delivery Method
We will deliver to you using the most suitable and economical method available
to us at our discretion. This may include services such as standard
courier, Indian Post Etc
Delivery Attempts
We use a number of different delivery methods to get your order to you. You
will be advised when we despatch your order and the courier services we use
usually offer tracking and notifications. If you are unavailable, miss
delivery, do not collect your order from a pick up point you nominated or have
provided incorrect delivery information the parcel may be returned to
us. We may charge you for return costs incurred and redelivery costs. If
you decide to cancel your order after a delivery failed
because you were not available we will deduct the delivery charges
incurred from any refund due.
Taxes and Duties
All our prices are Including Indian GST
Product Specification
We provide a description of each product and specifications which may include
dimensions, materials, and other technical information. This is provided to the
best of our knowledge. We will not be responsible for errors or omissions or
minor variances in colours, finishes and specification.
5. DAMAGED, MISSING, FAULTY OR INCORRECT GOODS
Please carefully inspect your Item when
they arrive. If the product is dirty or damaged you can refuse to accept the
goods stating damaged, once done please take a photograph of the product and
mail it us, contact info is given below.
Hawalker02@gmail.com
We do not offer compensation in the event of a product being faulty, incorrect or damaged but will get any problem rectified as quickly as possible. We always try to ensure that your order arrives correct and in perfect condition.
6. CANCELLATION AND UNWANTED ITEMS
We want you to be happy with your purchase. For online orders your right to cancel an order for goods Before we ship it that is before we give you a confirmation that your product has been shipped . You can however can cancel the product during the processing time
7. RETURNS
The cost of returning unwanted goods is your responsibility. You have 7 days from the date you receive your order to advise us if you wish to return anything, you then have a further 3 days to actually send the goods back from the date you have informed us. We advise that goods should be returned by trackable delivery method and insured for their full retail value. You are responsible for them until we have received and checked them. If returning in person please ask for a confirmation of return.
Any longer than 7 days to inform us we will not consider the return request and you have to ship it back to us in 3 days from the day informing us.
We will not arrange for return pick up, You
will have to ship it back to us
Goods should be returned to the following address. Please enclose a note of
your order number with your returned goods (this is shown on your
order confirmation email and delivery note).
Leader Rubber industries
Industrial development plot
West hill, Calicut
Kerala 673005
India
Please ensure returned goods are suitably packed for transport. Do not write on the product packaging.
8. CONDITION
All goods must be returned in new, unused and original undamaged condition, complete with all original Invoice. New and unused means that there should be no signs of any wear. We reserve the right to make a deduction from any refund or not to accept an item with any indication it has been used or if it is damaged. You will have the option to request goods be returned back to you, in which case we will charge for redelivery.
You can always ask for exchange or refund provided these claws are met
Size different
Damaged product
Wrong product
9.REFUND
We will refund the basic delivery cost (if applicable), but not added delivery costs such as weekend delivery. We will reimburse you within 14 days of a return to us, or proof of postage to us. (Usually as soon as goods are checked). If we have arranged pick up of the goods we will deduct the cost from the refund. If requested you must provide proof of purchase (if you do not have this and we are able to track your order, we may at our discretion still refund you, but we may ask you for proof of your identity and address). If you paid by credit or debit card we will only make a refund to the same card.
10. HOW TO COMPLAIN
We try to get things right, but if we do make a mistake please let us know and we will do our very best to resolve the matter to your satisfaction. Email us at hawalker02@gmail.com